Ciera Macri, PTA
Ciera is originally from Ohio and moved to Jacksonville, NC in 2019. She attended Kent State University where she graduated with her associate's degree in Physical Therapy Assistant Technology in 2017. She went on to finish her Master's of Business Administration with emphasis in Strategic Human Resource Management in October of 2023. Ciera worked for the Richlands, NC location from fall 2019 to fall 2021 and rejoined our team at the Jacksonville, NC location early 2024. Ciera is married and the proud mom of one little girl and three dogs. In her spare time, Ciera enjoys DJing, spending time with family, crafting and going to the beach.
Patricia "Tricia" Fisher, MPT
Tricia is originally from NC and moved to Jacksonville to start her career as a pediatric Physical Therapist in 1999 after graduating from Western Carolina University with her Master’s Degree in Physical Therapy. She has remained a PT in the Jacksonville office for the duration of her career. Tricia brings an abundance of skills and experience to our team, treating various age groups and diagnoses. She has treated children with developmental delays, hypotonia, spina bifida, hemiplegia, spinal muscular atrophy, orthopedic injuries, gait deviations, torticollis, various genetic disorders and much more. In her free time, she enjoys spending time with her husband, two teenage children and her golden retriever. Tricia also loves boating, gardening, thrift shopping, exercising, and traveling. She says “watching my patients progress is truly a blessing. I am so fortunate to have this as my career.”
ERIN NOLAN, PT, DPT
Erin obtained her doctorate of physical therapy from Creighton University in 2006. For the past eighteen years, she has worked with the pediatric population in a variety of settings including home, clinic, hippotherapy, aquatic, early intervention and intensive formats. She also is a certified educator of infant massage. Erin’s hobbies include reading, running, attempting crafts, and keeping up with an energetic preschooler of her own! She enjoys spending time with her house of boys: her husband, son, and dog!
Karissa Tandy, Office Manager
Karissa was born and raised in Norfolk, VA before relocating to Jacksonville, NC her sophomore year of high school. Before working in pediatrics, Karissa was an Human Resource Assistant at a manufacturing plant in Kinston, NC. Karissa started working for JZMann Pediatric Therapy in 2017, and was the lead occupational and physical therapy scheduler. After Pro Step Therapy Purchased the location, Karissa stayed a part of the team and found herself promoted to Office Manager in no time! In her free time, Karissa enjoys spending time at the beach, going to concerts with her husband, and watching her 3 children play sports.
Lindsay Lane, DPT
Lindsay is from Nanticoke, Pennsylvania, and attended Lebanon Valley College in Annville, PA to receive her doctorate in physical therapy in 2020. She moved to North Carolina after being offered a job working at JZ Mann at Pro Step, and the close proximity to the beach is an added bonus to getting to work the CUTEST and most fun kids ever! She loves working with children of all ages, and especially enjoys treating our young athletes and orthopedic patients. In her spare time, she enjoys reading, exercise, and watching any and all Disney movies!
Leah Hansen, OTR/L
Leah is a Jacksonville native. She is an experienced pediatric occupational therapist and obtained her Bachelor's degree in Occupational Therapy from East Carolina University in 1999. After graduation Leah immediately came to work at JZMann and remained a part of the team once Pro Step Therapy purchased the location. She has training in craniosacral therapy, NDT, kinesiotaping, reflex integration, brachial plexus injuries, feeding, and her expertise does not stop there! Over the past 25 years, she has dedicated her career to helping children achieve their developmental goals and thrive in their everyday lives. She loves working with children and loves making a meaningful difference in their lives. Her approach is grounded in compassion and is tailored to meet each child's unique needs, ensuring that they receive the best possible care. Leah is happily married and a proud parent of four children. She enjoys attending her children's sports games, and spending time with her family at the beach or on their boat.
LaMya Williams, COTA
LaMya was a CNA for 6 years before obtaining her Associate’s Degree in Occupational Therapy Assisting from Pitt Community College in 2022. She worked in our clinic as a student OTA and says she fell in love with working with children. LaMya joined the Pro Step Therapy team in 2023.
OLIVIA A. TAYLOR, MPT, DPT
Founder, Owner & President of Pro Step Therapy
Olivia, a native of Richlands, NC, is a physical therapist and also the owner of Pro Step Therapy. She has been providing physical therapy services to our community since 1998. She opened Pro Step Therapy in 2007. Olivia graduated magna cum laude from North Carolina State University in 1986 with a BA degree in Accounting. She practiced as a Certified Public Accountant from 1989 to 1996. In 1996, she changed career paths and went to East Carolina University receiving a Masters in Physical Therapy in 1998. In 2006, Olivia graduated with her Doctorate in Physical Therapy from the University of North Carolina at Chapel Hill. Olivia has an interest in both Geriatrics and Pediatrics. She has treated many children with various movement disorders to include cerebral palsy, Down syndrome, idiopathic toe walking, chromosomal disorders, torticollis and developmental delay. Olivia has attended many continuing education classes through the years to include subjects such as osteoporosis, fall prevention, yoga, strength training, sensory processing disorders, neurodevelopmental training, TASES, spinal electrical stimulation for spina bifida, developmental orthopedics, taping classes and lower extremity bracing classes. She also enjoys leisure time with her family and friends at White Lake, NC. Olivia has four pets: one Persian cat "Chubbs", and three dogs: "Scooby", "Leila" and "Biscuit". Recently Olivia has started raising chickens and has a variety of breeds including Plymouth Barred Rock, Easter layers, Silver Laced Wyandottes, and Rhode Island Reds.
Kristen Megleo, DPT
Kristen is originally from Michigan. She graduated from Michigan State University in 2010 with a Bachelor's in Kinesiology and earned her Doctorate in Physical Therapy in 2013 from Grand Valley State University. She relocated to Jacksonville, NC in 2013 to start her career here at JZ Mann working in pediatrics. Military life took her away to Virginia Beach from 2016-2020 where she worked doing a combination of clinical work and Early Intervention. In 2021 she came back to NC and rejoined the Pro Step Therapy team. When Kristen is not working, she is entertained at home by her 3 young children and 3 energetic bulldogs. They enjoy getting outside as often as possible - parks, beaches and walks! When her house is quiet, she also enjoys reading and baking. Kristen loves working as a pediatric PT because she enjoys getting to add a creative spin on achieving goals while also watching children's personalities develop and add some fun to each session.
Taylor Chaffins, OTD, OTR/L
Taylor is originally from Ohio, where she attended the University of Toledo for undergraduate and graduate school. She received her bachelor’s degree in recreational therapy in 2020 and her doctorate degree in occupational therapy in 2023. She relocated to North Carolina after graduating to join the Pro Step Therapy team. Taylor loves working with children of all ages and collaborating with families to help their child succeed. In her spare time, she likes going to the beach, reading, and spending time with friends.
ANTHONY MOSS, DPT
Anthony Moss is a North Carolina Licensed Physical Therapist who attended local East Carolina University and began his career in 2014 in Goldsboro, NC. He specializes in general sports medicine and orthopedics, post-operative rehabilitation, and the evaluation and management of athletic injuries. His clinical interests include the rehabilitation of recreational and competitive athletes, including but not limited to runners and overhead athletes.
Anthony is an active member of the American Physical Therapy Association (Sports Section) and North Carolina Physical Therapy Association.
Pro Step Therapy
Physical, Occupational and Speech Therapy
Serving Children and Adults
Ashley Mauk, MSOT
Ashley is originally from Floyd, Virginia and moved to Jacksonville, North Carolina in 2022. She graduated with her Master’s Degree in Occupational Therapy in 2021 from The University of St. Augustine. Ashley has been working in pediatrics since 2021 and joined the Pro Step Therapy team in early 2024. In her free time, Ashley enjoys biking and kayaking and has 12 pet snakes!
Ann Leggieri, COTA/L
Ann was born and raised in Morehead City NC. She attended Pitt Community College in Greenville NC where she received her Associate's degree in Medical Assisting in 2016. Then she moved on with her education to complete her Associate's degree in Occupational Therapy Assisting in 2019. She moved to Jacksonville NC in 2021 when she met her husband. Ann has a passion for working with children and animals. She has one child, four dogs and a horse. In her free time, she enjoys spending time with her family, horseback riding, and being outdoors.
Missy Basden, Payroll Manager
Missy is originally from Richlands, NC and has been a part of our administrative team here at Pro Step Therapy for since 2019. Missy is responsible for payroll, scheduling new referrals, billing, and much more! She is a loving wife, proud mother of 4 children, and grandmother of 4 children. In her free time she likes to garden and take care of their farm animals.
Selena Marshburn, PTA
Selena is a native on Onslow county. Before becoming a PTA, she was a Certified Medical Assistant. Selena graduated with her associates degree in Physical Therapy Assisting in 2003 from Fayetteville Technical College. Selena has experience with veterans at the naval hospital and various ages in a local outpatient clinic. She has been a member of the Pro Step Therapy team for 11 years! Selena has been married to her husband for 31 years and currently has two daughters in college.
KATHERINE BEATTY, PT, DPT
Kate graduated in 2010 from the University of Buffalo with high honors and a degree as a Doctor of Physical Therapy. She worked as a school based physical therapist from July 2010 until August 2012 in Buffalo, New York. Kate moved to Jacksonville, North Carolina in August 2012 and worked in school based physical therapy in OCS district until June 2015. Kate began working for Pro Step Therapy in February 2014 in our Holly Ridge location and switched offices in 2017 to work in our Richlands office.
Michelle Brown, COTA/L
Michelle was born and raised in Greenville, SC. She attended Greenville Technical College and later graduated from Brown Mackie College of Greenville, where she obtained her Associates Degree in 2016. Michelle moved to Jacksonville, NC in June of 2016, where she began her career working with children. Michelle has worked with children in various settings that include school settings, home health, and clinical settings. Michelle is married to Charlie and has one son who is currently in the USMC.
Joanne MacNeil, DPT
Joanne is originally from Rhode Island. She completed her undergraduate degree at Boston University and completed her Doctorate in Physical Therapy at Arcadia University in 2013. She has been working with pediatrics in various facets since 2002. Joanne joined the Pro Step Therapy team in the spring of 2023. In her free time, she likes to enjoy the beach, bike riding, cooking and baking. Joanne is married and has 2 adult children. Joanne also has a therapy dog that sometimes joins her at work!
Danielle Heckathorn, M.S., CCC-SLP
Danielle was born and raised in New Bern, NC. She obtained her Master's degree in Communication Sciences and Disorders from East Carolina University. She has been a practicing Speech Language Pathologist since 2013. Danielle has worked in pediatrics in the school system as well as private practice settings. Most of her experience is with early intervention and preschool age children. In her free time, She enjoys reading, baking, gardening and spending time with her husband and daughter. Danielle has been a part of the Pro Step Therapy team since 2020.
Lora Joiner, MS, OTR/L
Lora Joiner has worked as an occupational therapist since 1997 and has over 25 years of experience in the field of occupational therapy. She did her undergraduate work at Purdue University and graduated with her master's in occupational therapy from the University of Indianapolis. She has worked in a variety of settings to include acute, inpatient rehab, outpatient rehab, teletherapy, skilled nursing facilities, schools, and early intervention services. It was through early intervention that Lora found her love of pediatrics. Lora has extensive knowledge and adapts her treatments to a child’s specific needs including children with sensory needs, trauma, autism, attention deficit disorder, attention deficit hyperactivity disorder, hypotonia, hypertonia, chromosomal disorders, and emotional regulation issues. Lora is excited to be back in North Carolina with her husband and two children after living in California, New Mexico, and Japan for the past ten years.
Janet Oehl, PT
Janet graduated from Marquette University in Milwaukee, WI. Her greatest treasures are her faith and her family. She and her husband, who is a retired Marine, have three grown children and two miniature Schnauzers. Janet loves the mountains, walking on the beach and traveling: especially to see her children. Janet's favorite thing about physical therapy is working with parents to empower them to help their children develop to their greatest potential. After 38 loving years of dedication to the treatment of children, Janet has mostly retired; however, she continues to run our equipment clinic once a month and helps lead our continuing education program for our physical therapists twice a month.
Description Coming Soon!
CONNIE CARLTON, SLP
Connie has been a speech-language pathologist since 1995 and has 30 years experience in pediatrics.She has a M.A. degree in elementary education and a M.S. degree in communication disorders. Born in New Bern, Connie resides on her family farm in Jones County where she provides speech-language therapy in an animal-assisted therapy setting as well as in the clinic at Pro Step Richlands. Connie has a therapy dog-in-training as her co-therapist and is currently training a puppy as a reading assist dog. She has special interests in early literacy development and foundational skills for reading along with myofascial release techniques to help speech production. In her free time, Connie enjoys reading, crocheting, sewing, dog training and family time.
ERIN BOSTIC MOSS, DPT
Erin Moss has been a North Carolina Licensed Physical Therapist since 2014. She graduated from East Carolina University in 2014 with a Doctorate of Physical Therapy. She attended University of North Carolina Wilmington and graduated in 2011 with a Bachelors of Science in Exercise Science. Erin is also Trigger Point Dry Needling certified. Trigger Point Dry needling is the use of a monofilament needle inserted into a trigger point (knot in a muscle) to improve movement and pain. She enjoys working with both children and adults and has experience in orthopedics, post-operative rehabilitation, and the evaluation of management of the pediatric population. When not at work, Erin enjoys spending time with her family and being outdoors.
Mary Ann Ramsey
Nancy Parker, MS, CCC-SLP
Leah Gore, MSOT, OTR/L
Leah was born and raised on the west coast of Florida. She received her bachelor's degree in psychology from the University of South Florida and her master in occupational therapy from Adventist University of Health Sciences in Orlando, FL. She moved to NC when she met her husband and they now have two children together. Leah has worked in a variety of OT settings including inpatient and outpatient hospital, schools, and pediatric outpatient. Leah has a passion for empowering families to feel confident in helping their children grow, specifically in the area of feeding. She is currently pursuing her IBCLC. In her free time, Leah enjoys anything outside and LOVES spending the day at the beach with her family.
KRYSTEN HARRIS, MS, OTR/L
Krysten was raised in Rhode Island, where she developed a passion for helping others. She attended American International College in Springfield, MA where she obtained her Bachelors degree in Occupational Science. Krysten went on to receive her Masters in Occupational Therapy from Alvernia University in Reading, PA in 2011. Krysten moved to North Carolina in 2013 and has since worked with a variety of age groups including 11 years of experience with adults and 7 of those being with veterans. She joined the Pro Step Therapy team in 2017. Krysten works full time as an Occupational Therapist for Onslow County Schools, is a loving wife, mother to four children, coaches youth soccer, and loves chocolate.
Anna Franklin, MS, OTR/L
Anna was born and raised on the Delmarva Peninsula. She received her master’s degree in Occupational Therapy from Elizabethtown College in Pennsylvania. She has worked with children in varied locations since 2011. She is grateful for the opportunity to share her knowledge and skill with children and families to help them learn and thrive. She has focused her professional development learning on the areas of oral sensory motor skills and sensory processing/reflex integration. Anna is married to her high school sweetheart, and God has blessed them with four children. Their life is full of adventures -- daily! Anna loves to explore the world with her family, and cook/bake their favorite meals. When she finds free time, Anna takes the chance to run the neighborhood with their German Shepherd, swim laps in a pool, or craft!.
Melissa Beatson, MA, CCC-SLP
Melissa, originally from Delaware, graduated from University of North Carolina at Greensboro in 2014 with a Master’s Degree in Speech-Language Pathology. She was a middle and high school Language Arts and English teacher prior to that and obtained a bachelor’s degree in English Education from the University of Delaware in 2003. She has provided services to the pediatric population in both the school system and private settings. Her hobbies include playing and watching different sports, particularly softball and baseball, as well as reading, cooking, and spending time with her dogs and cat. She is a huge animal lover and fosters animals when she has the opportunity. What she likes most about working at our company is the therapists understand the essential role that families play in all aspects of our services, from assessment through treatment.